Memberships are for a minimum of a 3-month period and can be cancelled in writing by providing a full calendar months’ notice to the Renu management team.
Cancelling a treatment within 24 hours of the treatment booking date and time will be result in the credit or session being lost
Membership Cancellation
To cancel a monthly membership, you must provide one full month’s written notice from your payment date by emailing info@renu-health.co.uk.
Annual memberships are subject to a minimum 12-month commitment. Annual memberships are non-refundable, and partial refunds cannot be provided should you choose to cancel before the end of the membership term.
All outstanding membership payments must be settled before cancelling your Direct Debit. Cancelling your Direct Debit without providing the required notice or clearing any outstanding balance may result in the remaining balance becoming immediately payable and being referred to a debt collection agency.
Treatment Cancellation
Appointments can be rescheduled or cancelled free of charge up to 24 hours before the scheduled appointment time.
Appointments cancelled with less than 24 hours’ notice, or missed without prior notice, will result in the loss of the treatment credit or session used to make the booking.