Consultation
Before beginning any new therapy, it is advised you have a 121 consultation with a member of the Re:nu team who will discuss the benefits, risks and contraindications of any therapy. If for any reason you are unsure on your ability to use any of our therapies please consult your General Practitioner (GP) or a qualified healthcare professional to ensure it is safe for you before commencing treatment.
Medical Treatment and Photosensitive Skin
If you are currently undergoing medical treatment or have photosensitive skin, you must seek advice from a medical professional before using our services.
Discomfort During Use
If you experience any pain or discomfort during treatment, discontinue use immediately and inform a member of our team.
Disclosure of Health Conditions
You are required to disclose any ongoing health conditions or concerns to our team as soon as possible.
Changes in Health
If there are any changes to your health that may affect your use of our services, you must notify a member of our team before using any equipment.
Emergency Contact
You agree to provide Re:nu with emergency contact details and agree to keep these updated if your EC should change
Membership Credits
Credits apply to all core services. Core services include Cryotherapy Chamber, Hyperbaric Oxygen Chamber, Hypoxic Therapy, Red Light Therapy, Compression Therapy, Pelvic Therapy, Infraslim, Massage Chair and PEMF
Membership Terms
Membership credits, testing sessions, and service sessions are non-transferable and may only be used by the registered member.
Memberships commence on the date of purchase and start dates cannot be delayed or deferred. Blood tests, gut health tests, DNA tests, and PNOĒ tests are not included as part of the core membership credits.
Monthly Memberships
Memberships are subject to a minimum one-month commitment.
Annual Membership
Annual memberships are subject to a minimum 12-month commitment. Annual memberships are non-refundable, and partial refunds cannot be provided should you choose to cancel before the end of the membership term.
Individual therapies are limited to one session per day per member.
Sessions & Testing
Individual sessions purchased outside of membership packages have a twelve (12)-month expiration period from the date of purchase.
Cancellation
To cancel your membership, one full month’s notice is required from your payment date. Notice must be given via email to info@renu-health.co.uk. You must provide notice and clear all outstanding payments prior to cancelling direct debits. Failure to provide adequate notice may result in outstanding balances being referred to a debt collection company.
Appointment cancellations
24 hours’ notice must be given to cancel or rearrange any booked therapy. Any therapy cancelled within 24 hours will be charged in full or debited from your monthly credits (if a member).
No-shows
If you do not show up for your therapy the therapy will be charged in full or debited from your monthly credits (if a member)
Complaints
To make a complaint to Re:nu, correspondence can be submitted in writing to info@renu-health.co.uk. Please include any supporting evidence which you feel may support your complaint.
Changes to the Policy
We reserve the right to amend this Policy at any time without prior notice. Updates will be posted on our website.
Promotional Offers
Save 50% on PNOE Passive Tests
This offer is available for a limited time only and applies exclusively to passive PNOĒ tests. It cannot be combined with any other offer, discount, or promotion and is subject to availability. We reserve the right to amend or withdraw this offer at any time without prior notice.
Refer a Friend
Terms & Conditions: To qualify, a friend must attend an appointment with you, create a Re:nu account and purchase during the same visit. Free session will be applied to your Re:nu account after the appointment. You may choose one complimentary session of either Cryotherapy, Red Light Therapy, or Hyperbaric Oxygen Therapy (HBOT). Free session must be redeemed within 12 months of issue. Offer valid once per referring client. Cannot be combined with other promotional offers or discounts. Re:nu reserves the right to modify or withdraw this offer at any time. Friend must purchase a treatment