Consultation
Before beginning any new therapy, it is advised you have a 121 consultation with a member of the Re:nu team who will discuss the benefits, risks and contraindications of any therapy. If for any reason you are unsure on your ability to use any of our therapies please consult your General Practitioner (GP) or a qualified healthcare professional to ensure it is safe for you before commencing treatment.
Medical Treatment and Photosensitive Skin
If you are currently undergoing medical treatment or have photosensitive skin, you must seek advice from a medical professional before using our services.
Discomfort During Use
If you experience any pain or discomfort during treatment, discontinue use immediately and inform a member of our team.
Disclosure of Health Conditions
You are required to disclose any ongoing health conditions or concerns to our team as soon as possible.
Changes in Health
If there are any changes to your health that may affect your use of our services, you must notify a member of our team before using any equipment.
Emergency Contact
You agree to provide Re:nu with emergency contact details and agree to keep these updated if your EC should change
Membership Credits
Credits apply to all core services. Core services include Cryotherapy Chamber, Hyperbaric Oxygen Chamber, Hypoxic Therapy, Red Light Therapy, Compression Therapy, Pelvic Therapy, Infraslim
Memberships
All memberships are subject to a minimum three-month commitment. Membership cannot be suspended or frozen. Unused membership credits cannot be rolled over to the following month. Membership credits, testing sessions and service sessions cannot be shared with other people and are strictly for the member registered. Memberships will begin from the day of purchase and start dates cannot be delay or deferred. Blood tests, Gut health tests and DNA tests are not included as part of our core credits member service. Any individual therapy is subject to 1 per day
Sessions & Testing
Individual sessions purchased outside of membership packages have a twelve (12)-month expiration period from the date of purchase.
Cancellation
After the first three months, 30 day’s-notice is required in writing to terminate your membership
Appointment cancellations
24 hours’ notice must be given to cancel or rearrange any booked therapy. Any therapy cancelled within 24 hours will be charged in full or debited from your monthly credits (if a member)
No-shows
If you do not show up for your therapy the therapy will be charged in full or debited from your monthly credits (if a member) monthly credits (if a member).
Complaints
To make a complaint to Re:nu, correspondence can be submitted in writing to info@renu-health.co.uk. Please include any supporting evidence which you feel may support your complaint.
Changes to the Policy
We reserve the right to amend this Policy at any time without prior notice. Updates will be posted on our website.
Promotional Offers
The Big Summer Saver
Terms & Conditions: This promotion is available to new members only who sign up for a Re:nu membership in-store during the promotional period. Eligible new members will receive 50% off their membership fees for the first three (3) consecutive months following sign-up. The 50% discount applies only to the first three full billing cycles. Standard pricing resumes from the fourth month onward unless cancelled in accordance with Re:nu’s standard membership policy. All memberships have a minimum 3 month term. Offer valid for a limited time only. Membership must be initiated during the promotional period to qualify for the discounted rate. This offer is non-transferable and has no cash value. It cannot be used in conjunction with any other promotional offer, referral program, discount, or introductory deal. Re:nu reserves the right to modify, suspend or terminate this offer at any time without prior notice.
Refer a Friend
Terms & Conditions: Offer valid for appointments booked and attended during July 2025. To qualify, a friend must attend an appointment with you, create a Re:nu account and purchase during the same visit. Free session will be applied to your Re:nu account after the appointment. You may choose one complimentary session of either Cryotherapy, Red Light Therapy, or Hyperbaric Oxygen Therapy (HBOT). Free session must be redeemed within 12 months of issue. Offer valid once per referring client. Cannot be combined with other promotional offers or discounts. Re:nu reserves the right to modify or withdraw this offer at any time. Friend must purchase a treatment
Summer Recharge Wellness Bundle
Terms & Conditions: Offer valid for bundles purchased in July 2025. Sessions must be redeemed within 12 months of issue. Sessions cannot be exchanged. Cannot be combined with other promotional offers or discounts. Re:nu reserves the right to modify or withdraw this offer at any time.